Refund policy

Returns: You may be able to return an item as long as it fits within our returns policy as set out below: 

1. Before returning any item(s) please email us with in 24 hours of receiving your parcel on hello@oh-my.co.nz and tell us your situation. 

2. For full price items (excluding jewellery) purchased online the following return options are available:

• Full refund (minus the postage)

• Exchange

• Credit note for the value of the item(s)

3. Please ensure that:

• The item(s) has not been worn, washed, altered or damaged after purchase

• The item(s) still have all original swing tags and packaging

• The receipt for the item(s) is included

4. For all sale items purchased online:

• We are unable to provide a refund, exchange, or credit note so please choose carefully.

5. You are responsible for the shipping costs for returning any item(s) to us and also the exchange shipping cost if applicable. All returns must be sent by courier or tracked post and must have adequate insurance to cover the full purchase price of the item(s) and be returned to us within 7 days of purchase. If we do not receive the item(s) or we receive item(s) that have been damaged in transit, you will not receive a refund, exchange, or credit note. Please send returns to:

Oh My

29 Tarbert Street

Alexandra 9320

New Zealand